Delete your account
You can permanently delete your MainQuest account and everything in it, at any time, without asking anyone’s permission. Here is exactly how, and exactly what happens.
Deletion cannot be undone. Your character, streaks, pets and history are gone for good — there is no restore, and support cannot recover them. If you only want a fresh start, use Settings → Reset progress instead; it keeps your account and wipes your stats. If you want a copy of your data first, request an export before you delete.
Two ways to delete
Delete it yourself, instantly
- Open MainQuest on Android, iOS, or the web app.
- Go to Settings (the hero panel).
- Scroll to Delete Account.
- Give a short reason, then confirm.
Deletion runs immediately. You are signed out on every device.
If you can’t reach the app
Email support@mainquest.net from the address on the account, with the subject “Account deletion request”. We verify ownership, then delete it and confirm — usually within 1–2 business days, and never more than 30.
We will only ever ask you to confirm from the account’s own email address. We will never ask for your password.
What gets deleted
- Your profile — name, username, email, avatar and character portrait
- Every quest — including anything created as a Shard — habit, skill, class and focus session
- Streaks, XP, levels, Embercoins, inventory and achievements
- Pets, companions and anything hatched or equipped
- Pact and party membership, chat messages and bond history
- Notification preferences, registered devices and push tokens
- Your activity log and every analytics event tied to your account
- Pre-signup analytics recorded before you had an account
What we keep, and why
Billing and tax records
Stripe, Google Play and Apple retain transaction records independently of us, for the period their own legal obligations require. We cannot delete records held by them on your behalf.
Aggregated, non-identifying statistics
Counts that can never be traced back to a person — for example "1,204 quests were completed on this date". Your individual rows are gone; the total does not identify you.
Backups, for up to 30 days
Deletion is immediate in the live system. Encrypted backups roll off on their own schedule and are never used to restore a deleted account.
Want a copy first?
You can request an export of everything we hold about you before you delete. Email support@mainquest.net with the subject “Data export request”. You will get a machine-readable JSON file covering your profile and every record listed above. Do this before deleting — once the account is gone there is nothing left to export.
If you have a subscription
Deleting your MainQuest account does not cancel a subscription billed by Google Play or the App Store — those are managed by the store, not by us, and will keep renewing. Cancel it there first: Play Store → Payments & subscriptions, or App Store → Apple ID → Subscriptions. Subscriptions bought on the web are cancelled from the billing portal in Settings.
For anything else, see Support or the Privacy Policy.